Have questions about shopping with STIHL Shop Napier? We’ve compiled a list of FAQs to help you navigate your purchasing journey, from order placement to product advice. Whether you’re wondering about payment options, delivery details, or our returns policy, you’ll find all the answers right here. If your query isn’t covered, don’t hesitate to contact our dedicated customer care team.
43 Thackeray Street, Napier, 4110
Monday - Friday - 08:00 - 5:30pm
Saturday - 08:30am - 1pm
Sunday 10:00am - 1pm.
Yes we can - Marty and the team have over 25 years of experience in sales and servicing of outdoor power equipment, barbecues, hand tools, ride on mowers, lawn tractors and much much more.
We are small motor servicing and repair experts, we provide tool sharpening and preventative maintenance - if your equipment isn't working as expected then just call us the friendly team on 06 835 7850 and we'll see if we can help.
Selecting a store ensures that your purchase is supported by local availability and personalized service from your nearest STIHL Shop, enhancing your shopping experience.
To modify or cancel your order, please contact our customer service team as soon as possible at 0800 864 264.
Yes, buying on account is available for eligible customers. Contact our store for more details on setting up an account.
All prices are displayed in New Zealand Dollars (NZD).
Yes, it is safe. Our website uses secure payment systems to ensure your details are protected.
We accept various payment methods including credit cards, debit cards, and direct bank transfers. Visit our website or contact us for more detailed information.
Yes we do. We can arrange collections and delivery within the Napier, Hastings, Havelock North areas.
Shipping methods and costs vary depending on the product and your location. Details are provided during the checkout process.
Currently, we only ship within New Zealand. Please contact us for any special inquiries.
Yes, for security reasons, most deliveries require a signature. If you cannot be present, consider arranging an alternative delivery address.
Let us help you find the best tools and equipment to suit your needs, and share a few BBQ stories along the way!
Monday to Friday:
8am to 5.30pm
Saturday: 8.30 to 1pm
Sunday: 10am to 1pm
